CUSTOMER TESTIMONIALS AND REVIEWS
Based on 362 reviews
02:32 24 Feb 21
Very good communication. Serviceman was very knowledgeable, efficient. No wasting of time got straight on the job. Is very nice to be able to rely on a company to come out and on a freezing day, literally!! Still with a smile he is the most pleasant person, the receptionist was wonderful too! they have great communication and kept contact with us to let us know exactly when the serviceman would arrive if you want a good air conditioning heating company this is the one for you!
02:44 16 Feb 21
Juan was such a blessing! After a 13 plus hour day of no power in negative temperature, Juan got us up and running in no time! Friendly and attentive, he was absolutely great! Thank you for coming to our rescue.
02:12 13 Feb 21
Always supper friendly, always know who's coming and polite. Explain why and what there doing so no hidden costs or repairs!Will not use anyone else but this company! Thank you for great service on time and clean work. Lou Ann Hayes.
04:07 09 Feb 21
Our furnace quit working on the coldest day of the year. I called Service HQ and they sent Tech Juan out at 8 pm. He was very nice, knowledgeable, assessed the problem, had the part with him, replaced the part, and we were back in business. Great job!!
22:22 08 Feb 21
Jared came out on a cold snowy day to get our HVAC system back on track. He will be back tomorrow to replace a faulty coupling. Thanks, Jarred!Juan came out to do routine service on our heater and heat pump, however, went above and beyond when he identified a short in the system and took the time to trace and correct the problem. Much appreciate his level of detail and dedication to his job! Thanks, Juan!
20:51 03 Feb 21
Gage and Pepper were wonderful! They installed a new high efficiency air conditioner for us and installed a new polarized media air cleaner. They were courteous and friendly.
17:06 29 Jan 21
Our service tech Juan is always on time, professional, and knowledgeable. I’d recommend Service HQ to anyone.
16:47 31 Dec 20
The guys came out right away and got us up and running with heat right away! So thankful they could come out right away and get our heater working. Awesome guys friendly and explained and showed us what needed to be done. Having my 85 years young mom living with us. We needed to get this repaired ASAP and Service HQ delivered just that. Thank you guys so much!
19:16 20 Dec 20
When I recently bought my townhouse it came with a home warranty which sounded good at the time. But, after two service calls for the same problem, the igniter would burn out, I asked my daughter who did recent repair work for her. She wholeheartedly recommended this business and Juan specifically. With the warranty I had to wait for two days without heat whereas Juan was here in a couple of hours. He quickly found the problem, repaired my furnace and it has been working exactly right ever since. Because of my confidence in his skill and knowledge, at the same time I signed up for a maintenance plan. I would definitely recommend this company.
21:10 03 Dec 20
Gabe came to our aid today when our furnace quit just as the cold snap hit! He was very knowledgeable and explained what was down on the system thoroughly. With the system being 27 years old, the decision to repair rather than replace is a tough one but there was no pressure to decide today. Gabe laid out all the options very clearly and got our system up and running! Perfect way to handle the situation and a very nice young man.
19:05 16 Nov 20
Michael Combs came & did fall maintenance on my system & he was Great! He was clean, well spoken, knowledgeable. He did an absolutely wonderful job. I would recommend HQ Service to everyone.
00:35 07 Nov 20
No one wants to deal with heating or AC issues and no one wants to have to replace their system - especially right before the holidays, but Service HQ made it a painless process.They have top notch communication with texts that include a photo of the person coming to your home - a stellar safety factor! And calls from the techs when they are heading to you home.Juan came out and diagnosed the issue and went over all our options so we could make the best decision for our situation. No hard sales!Michael was incredibly friendly and professional when he came to do the install. He went over the whole system with me and even programmed the new thermostat they installed.Everyone was very respectful of my time and my home. Service HQ has a new very loyal customer and they will be my #1 recommendation!
19:32 23 Oct 20
Mike Woods and Pepper were right on time.....covered there shoes with booties....and watched as they did a very thorough job.....more than any other company I have used. Both were congenial. All together a very positive experience. When I heard there was a freeze warning, I was afraid my faucet had froze....when I checked they had disconnected the hose and put it back. Great service ...great guys. Highly recommended.
15:24 21 Oct 20
Juan was on time as usual. He is very thorough, polite and makes sure to answer all my questions. Great job!
16:49 30 Sep 20
I've had Service HQ doing seasonal maintenance on my system for the past several years (started using them when they were called Mckay's) and have always had a positive experience with them. They did a duct cleaning a couple years ago which I felt was reasonably priced compared to some other companies we got quotes from. My system is about 15 years old and seems to be running quite well. The only issues I have had with it they have handled in a timely and economical manner. Would recommend.
01:10 29 Sep 20
Gage and Pepper are top notch. Thanks guys! Keep up the great work!
20:22 25 Sep 20
Wonderful customer service from Michael Woods with each service call. Service HQ is our go-to company for HVAC service.
16:43 18 Sep 20
I'm an employee here at Service HQ. It is my longest standing job I have ever had and I love it so much I don't think I'd ever leave. My coworkers are all very understanding and revolve around teamwork. Overall it is a great place to work!
14:28 06 Sep 20
Very good communication. Serviceman was very knowledgeable, efficient. No wasting of time got straight on the job. Is very nice to be able to rely on a company to come out and on Labor Day weekend. Saturday morning, no air conditioning, the receptionist was wonderful! they have great communication and kept contact with us to let us know exactly when the serviceman would arrive if you want a good air conditioning heating company this is the one for you!
21:41 28 Aug 20
Very friendly and informing us e of preventive Maintenance. Explains what was going on . Very good services .
10:41 21 Jul 20
I just had a new a/c & furnace installed. I was impressed with how professional & friendly the technicians were. They took the time to answer my questions & helped me understand new products as well as my new system. Highly recommend!
16:30 09 Jul 20
Seth was fantastic- diagnosed a different problem with our plumbing than we thought we had. He was professional and reliable! Thank you!
15:28 29 Jun 20
Michael was very polite and professional. He told me what he would check and the results. Everything looks good on my units.
15:09 17 Jun 20
1st time to have Service HQ out to our home to check our air conditioner. Michael Combs was our technician. We were impressed with his professionalism, politeness and knowledge of his profession. Highly reccomend.
19:50 16 Jun 20
Gage and Jarred did a great job on the installation, very professional and friendly, was a pleasure to work with them. And very appreciative that HQ (and Micheal) were able to furnish me with a window unit to tie me over until they were able to get here for the installation. They went above and beyond to make sure I was pleased with their work before they left. I highly recommend HQ Services.
22:09 11 Jun 20
From start to finish the whole experience was great. Everyone has been professional in the whole process. The tech sat down and explained everything to me. Thank you all at Service HQ. So glad I found you !
17:37 30 Apr 20
Yes You couldn’t meet a nicer, friendly service person than Juan.Your company has great folks. I was very impressed with the professionalism display by the two people I contacted at your company. Who were Juan and Carli. I’m extremely satisfied with my experience and would recommend this company to anybody. And also very happy I will be buying a new air conditioner. Well done folks.
11:59 24 Apr 20
I had Service HQ install a new air conditioner last June and everyone that I encountered was very professional and personable. They answered all of my questions with knowledge and grace. I had my air conditioner serviced this week for it's yearly maintenance and Juan was so nice. He was professional and explained everything he did. I feel this company really cares about their customers .
15:21 22 Apr 20
Always great service! Gage serviced our HVAC system. Seth worked on a plumbing problem. Both were courteous, well mannered and knowledgeable. Both deserve 5 star ratings!
16:58 28 Mar 20
I was notified when the Tech (Juan) would be arriving, and he was right on time. Juan was very professional and knowledgeable. He quickly figured out the problem, repaired it , checked out the operation of the system and made some suggestions about some parts that were currently working but may be getting close to failing due to the age of my system. Because of the savings on parts and service calls, I went ahead and purchased the annual service contract. This is my 3rd or 4th time using Service HQ and have always been pleased with their work. They may not be be the cheapest in town, but the quality of service and peace of mind is worth it.
23:54 04 Mar 20
I can't say enough good things about the quality of their customer service. Simply outstanding. Very professional, knowledgeable, courteous, punctual.Would give it a higher rating if you could give more than five stars.Thank you Mike, Juan, Gage, JR and crew for your hard work and excellent customer service. I would highly recommend this company for all HVAC and plumbing related issues you may have.
22:11 13 Feb 20
We got off to a rocky start and it took awhile but finally got everything fixed today. We cannot tell you how we appreciate Michael(Jr). He is an awesome young man. He was not going to stop until he got it done, and he didn’t. A very knowledgeable young man. HQ is very Blessed to have him for a technician. He is a very valuable asset to your company. Everyone we talked from the ladies in the office, manager and technicians were very nice. We are very happy with the service and will recommend HQ to our friends and will call the next time we need something. Thank you, John and Pat
23:37 28 Jan 20
Juan was super patient with all of our questions. He even took time to re-explain to my husband who arrived after Juan had already started. Everything was repaired. He offered advice for our potential future needs. Very friendly, professional and thorough! Thanks!!
11:00 24 Jan 20
Very professional and answered any and all questions asked. The other gentleman I believe was whom the called pepper also very knowledgeable and professional. I believe the first day I met with a Mike who had discussed and sold us our Trane system was friendly and also very professional. Every person we have met and has worked with us has treated us with respect and professionalism. I appreciated they cleaned up everything when they were done. They have great sense of humors too. We enjoyed having them all and would recommend HQ Services.
00:45 21 Jan 20
Furnace went out overnight and Juan showed up the same morning and got our house heated back up real fast! Did an excellent job at explaining what had happened and walked me through all my available options. Extremely professional and I am very glad I chose them to put in our new units!
23:47 03 Jan 20
He kept us informed about his arrival time. I believe he was very thorough in checking our units. He cleaned up after himself. He went over everything he found and left the sheet with us. We currently have put it state relatives here for a family wedding. Will check back with you when they leave