CUSTOMER TESTIMONIALS AND REVIEWS

4.9
Based on 391 reviews
Brook Roberts
Brook Roberts
19:04 03 Apr 21
We have been using Service HQ for years and have always been very happy with the service we have gotten. Gage has come to our house several times and is always very polite, friendly and knowledgable. I especially like it when I see the same technician year after year. It make me feel more comfortable to see a familiar face and it makes me think Service HQ must be good to their employees. I would highly recommend!
Ann Marie Kuhr
Ann Marie Kuhr
20:31 02 Apr 21
Really great professional service. They were quick and available. Explained everything really well. I will definitely use again.
Jon P
Jon P
17:17 31 Mar 21
Mike came out to inspect my furnace with limited information as I do not know much about them. He was able to diagnose the issue quickly and get it resolved. I really liked that he wasn’t forceful towards me to buy things I didn’t need and he gave great incite as to proper maintenance (which I will be calling them to come do annually!). I would absolutely recommend and will be using this service in the future!
Jack Haaga
Jack Haaga
15:56 23 Mar 21
Gage and his co-worker Kian did an excellent job. They were both very professional and efficient. Highly recommend. Had to have a motor replaced on the A/C unit and Juan and Kian replaced it in a jiffy and double checked everything to make sure that everything was working. Again I highly recommend this company.
Marlyn Brown
Marlyn Brown
20:05 18 Mar 21
Well done. Completed in a timely fashion. Enjoyed our time with them and have confidence that our unit is well taken care of.
Jack Haaga
Jack Haaga
18:47 10 Mar 21
Gage and his co-worker Kian did an excellent job. They were both very professional and efficient. Highly recommend.
Heather Putt
Heather Putt
18:37 08 Mar 21
Service HQ is so great. Love that we always have Juan. He is the best. Thank you Juan and service HQ for great service.
Claude Callaway
Claude Callaway
02:32 24 Feb 21
Very good communication. Serviceman was very knowledgeable, efficient. No wasting of time got straight on the job. Is very nice to be able to rely on a company to come out and on a freezing day, literally!! Still with a smile he is the most pleasant person, the receptionist was wonderful too! they have great communication and kept contact with us to let us know exactly when the serviceman would arrive if you want a good air conditioning heating company this is the one for you!
Katlyn Bullard
Katlyn Bullard
02:44 16 Feb 21
Juan was such a blessing! After a 13 plus hour day of no power in negative temperature, Juan got us up and running in no time! Friendly and attentive, he was absolutely great! Thank you for coming to our rescue.
Lou Hayes
Lou Hayes
02:12 13 Feb 21
Always supper friendly, always know who's coming and polite. Explain why and what there doing so no hidden costs or repairs!Will not use anyone else but this company! Thank you for great service on time and clean work. Lou Ann Hayes.
Donna Payne
Donna Payne
04:07 09 Feb 21
Our furnace quit working on the coldest day of the year. I called Service HQ and they sent Tech Juan out at 8 pm. He was very nice, knowledgeable, assessed the problem, had the part with him, replaced the part, and we were back in business. Great job!!
Jim Hays
Jim Hays
22:22 08 Feb 21
Jared came out on a cold snowy day to get our HVAC system back on track. He will be back tomorrow to replace a faulty coupling. Thanks, Jarred!Juan came out to do routine service on our heater and heat pump, however, went above and beyond when he identified a short in the system and took the time to trace and correct the problem. Much appreciate his level of detail and dedication to his job! Thanks, Juan!
Kelley McKay
Kelley McKay
20:51 03 Feb 21
Gage and Pepper were wonderful! They installed a new high efficiency air conditioner for us and installed a new polarized media air cleaner. They were courteous and friendly.
Brandon Lawrence
Brandon Lawrence
17:06 29 Jan 21
Our service tech Juan is always on time, professional, and knowledgeable. I’d recommend Service HQ to anyone.
Lois Simon
Lois Simon
16:47 31 Dec 20
The guys came out right away and got us up and running with heat right away! So thankful they could come out right away and get our heater working. Awesome guys friendly and explained and showed us what needed to be done. Having my 85 years young mom living with us. We needed to get this repaired ASAP and Service HQ delivered just that. Thank you guys so much!
Joan Crotts
Joan Crotts
19:16 20 Dec 20
When I recently bought my townhouse it came with a home warranty which sounded good at the time. But, after two service calls for the same problem, the igniter would burn out, I asked my daughter who did recent repair work for her. She wholeheartedly recommended this business and Juan specifically. With the warranty I had to wait for two days without heat whereas Juan was here in a couple of hours. He quickly found the problem, repaired my furnace and it has been working exactly right ever since. Because of my confidence in his skill and knowledge, at the same time I signed up for a maintenance plan. I would definitely recommend this company.
Lynn Downen
Lynn Downen
21:10 03 Dec 20
Gabe came to our aid today when our furnace quit just as the cold snap hit! He was very knowledgeable and explained what was down on the system thoroughly. With the system being 27 years old, the decision to repair rather than replace is a tough one but there was no pressure to decide today. Gabe laid out all the options very clearly and got our system up and running! Perfect way to handle the situation and a very nice young man.
Rhonda Schwind
Rhonda Schwind
19:05 16 Nov 20
Michael Combs came & did fall maintenance on my system & he was Great! He was clean, well spoken, knowledgeable. He did an absolutely wonderful job. I would recommend HQ Service to everyone.
ELAINE MULLENNAX
ELAINE MULLENNAX
00:35 07 Nov 20
No one wants to deal with heating or AC issues and no one wants to have to replace their system - especially right before the holidays, but Service HQ made it a painless process.They have top notch communication with texts that include a photo of the person coming to your home - a stellar safety factor! And calls from the techs when they are heading to you home.Juan came out and diagnosed the issue and went over all our options so we could make the best decision for our situation. No hard sales!Michael was incredibly friendly and professional when he came to do the install. He went over the whole system with me and even programmed the new thermostat they installed.Everyone was very respectful of my time and my home. Service HQ has a new very loyal customer and they will be my #1 recommendation!
Raymond Reiss
Raymond Reiss
19:32 23 Oct 20
Mike Woods and Pepper were right on time.....covered there shoes with booties....and watched as they did a very thorough job.....more than any other company I have used. Both were congenial. All together a very positive experience. When I heard there was a freeze warning, I was afraid my faucet had froze....when I checked they had disconnected the hose and put it back. Great service ...great guys. Highly recommended.
Logan Nispel
Logan Nispel
16:49 30 Sep 20
I've had Service HQ doing seasonal maintenance on my system for the past several years (started using them when they were called Mckay's) and have always had a positive experience with them. They did a duct cleaning a couple years ago which I felt was reasonably priced compared to some other companies we got quotes from. My system is about 15 years old and seems to be running quite well. The only issues I have had with it they have handled in a timely and economical manner. Would recommend.
Teri Litton
Teri Litton
01:10 29 Sep 20
Gage and Pepper are top notch. Thanks guys! Keep up the great work!
Michael Woods
Michael Woods
16:43 18 Sep 20
I'm an employee here at Service HQ. It is my longest standing job I have ever had and I love it so much I don't think I'd ever leave. My coworkers are all very understanding and revolve around teamwork. Overall it is a great place to work!
Claude Callaway
Claude Callaway
14:28 06 Sep 20
Very good communication. Serviceman was very knowledgeable, efficient. No wasting of time got straight on the job. Is very nice to be able to rely on a company to come out and on Labor Day weekend. Saturday morning, no air conditioning, the receptionist was wonderful! they have great communication and kept contact with us to let us know exactly when the serviceman would arrive if you want a good air conditioning heating company this is the one for you!
Amy Vaught
Amy Vaught
10:41 21 Jul 20
I just had a new a/c & furnace installed. I was impressed with how professional & friendly the technicians were. They took the time to answer my questions & helped me understand new products as well as my new system. Highly recommend!
Kim Lawrence
Kim Lawrence
19:50 16 Jun 20
Gage and Jarred did a great job on the installation, very professional and friendly, was a pleasure to work with them. And very appreciative that HQ (and Micheal) were able to furnish me with a window unit to tie me over until they were able to get here for the installation. They went above and beyond to make sure I was pleased with their work before they left. I highly recommend HQ Services.